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JOB DESCRIPTIONS
TEAM
Engineer
LOCATION
Remote (Global)
EMPLOYMENT TYPE
Full-time
SALARY
$180K – $240K + Performance Bonus
Responsibilities
Own the end-to-end client journey — from onboarding to renewal and expansion.
Act as the trusted advisor for C-level executives implementing AI automation.
Translate complex AI workflows into clear business outcomes for clients.
Build playbooks for scaling automation across multiple industries.
Manage and mentor the Client Success team to deliver world-class service.
Drive upsells and cross-sells by identifying growth opportunities within accounts.
Report directly to leadership with insights on client health, retention, and revenue growth.
Minimum Qualifications
7+ years in client success, strategy consulting, or enterprise SaaS.
Proven track record of retaining and growing multi-million-dollar accounts.
Strong technical understanding of AI/automation (able to demo and advise at high level).
Exceptional leadership, communication, and negotiation skills.
Comfortable engaging with executives across Fortune 500 and fast-scaling startups.
Preferred Qualifications
Experience building and scaling client success orgs at SaaS companies.
MBA or advanced business/tech degree a plus.
Thought leader capable of representing the company at conferences and panels.
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APPLICATION