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JOB DETAILS

Director of Client Success & AI Strategy

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JOB DETAILS

Director of Client Success & AI Strategy

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JOB DETAILS

Director of Client Success & AI Strategy

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JOB DESCRIPTIONS

TEAM

Engineer

LOCATION

Remote (Global)

EMPLOYMENT TYPE

Full-time

SALARY

$180K – $240K + Performance Bonus

Responsibilities

  • Own the end-to-end client journey — from onboarding to renewal and expansion.

  • Act as the trusted advisor for C-level executives implementing AI automation.

  • Translate complex AI workflows into clear business outcomes for clients.

  • Build playbooks for scaling automation across multiple industries.

  • Manage and mentor the Client Success team to deliver world-class service.

  • Drive upsells and cross-sells by identifying growth opportunities within accounts.

  • Report directly to leadership with insights on client health, retention, and revenue growth.

Minimum Qualifications

  • 7+ years in client success, strategy consulting, or enterprise SaaS.

  • Proven track record of retaining and growing multi-million-dollar accounts.

  • Strong technical understanding of AI/automation (able to demo and advise at high level).

  • Exceptional leadership, communication, and negotiation skills.

  • Comfortable engaging with executives across Fortune 500 and fast-scaling startups.

Preferred Qualifications

  • Experience building and scaling client success orgs at SaaS companies.

  • MBA or advanced business/tech degree a plus.

  • Thought leader capable of representing the company at conferences and panels.

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APPLICATION

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