Automated Social Media Marketing for Northern Air Solutions
Overview
Sterling Home Renovations was known for their quality craftsmanship, but their online presence didn’t reflect it. They struggled to capture reviews consistently, which hurt their reputation compared to competitors with more visible profiles.
Inconsistent Reviews, Lost Opportunities
Clients often forgot to leave reviews after projects wrapped.
No structured process existed for requesting feedback.
Competitors with weaker work but stronger review profiles were winning projects.
How can Sterling Home Renovations capture more reviews, improve their reputation, and convert satisfied clients into their strongest marketing channel without adding extra workload for the team?
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SOLUTIONS
Automated Review Growth System
We built a branded automation system that:
Sent personalized SMS/email review requests the moment projects were completed.
Directed satisfied clients to leave reviews on Google and Houzz.
Flagged negative feedback internally for immediate resolution.
Sent automatic follow-ups if no review was left within 3 days.
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RESULTS
Reputation Transformed into Revenue
3x increase in Google reviews within 90 days.
4.9⭐ average rating, up from 4.1⭐.
45% more inbound leads attributed to improved visibility and reputation.
Established Sterling as one of the most trusted renovation companies in their area.
70%
More 5-star reviews
40%
Increase in client trust
25+
Hours saved monthly
